Read the guidelines and read the survey when you schedule the shop. Find time to do it again within 24 hours of the shop. Note special requests. Who you need name or description of, what photos you need, and anything else that stands out. Keep too many timings - start - stop - how long you waited. The more you keep too many timings more likely you will have what you when your forget. I take screen shops of my phone to record certain times. Good luck and enjoy!