Is anyone else having issues with the app? For the second time in a week, photos that showed as saved are not being received by the monitors. In the first instance, I uploaded directly to the app, and when they found it was missing, I had to go back and take another photo. In the second one, all the checks were green to submit, indicating everything was complete. They rejected the shop stating I was missing 5 characters out of 250 (it said I had enough when I finished), and then they requested the receipt again, which was also uploaded into the app.

They won't let you submit unless everything has been completed. Luckily, this time, I too all the photos first and the uploaded into the app, so I had copies this time. I now take extra time before pressing the submit button, to be sure all items are green and complete.

I am so frustrated, as I take pride in completing them correctly the first time.

Thanks for any guidance.