Hey there!! I'm new to this forum but can give you a few tips I use... 1) I do bullet-points on my note pad on my phone and pretend I'm texting (if I forget what to do) -- super helpful -- I also make sure I have done ALL of the bullet points -BEFORE- leaving the venue. 2) I record the shop with my voice recorder app on my phone if I have to interact so I can give detailed answers like the bosses want. Best blessings to you!! I don't think I'll have much time to come here often but will check back from time to time. Take care!!