Questions, but no answers


dknj
1 year 0 dknj 1

Has anyone sent a question or comment to the support group? I asked several questions about how you earn badges; told them that spell check doesn't work and wanted to know what day does their week start. No response. I would especially like to know how to earn badges since I have done some shops such as bowling, and many casual (fast food) dining and don't have the badges to show for it. I did make it to the leader board only to be told you get a badge when you are the top leader, not for just making it on the board. Close but no cigar!



HeatherAnnie
1 year 0 HeatherAnnie 54

I did send a question to technical support about this once. I didn't receive a recruiter badge after referring someone who already started shopping. The first response they sent to me looked like they didn't even read my question. I had to reopen the issue, and they just assigned the badge for me but I still can't see the people I referred. I have also done multiple shops in categories that have badges listed, but I wasn't awarded the badge. I didn't know if I should even bother saying something about that :-/

Ivan
1 year 0 Ivan 593

Hello,


If you did not receive a badge for a particular shop you did, please feel free to contact the the MSP responsible for the shop, since it is their responsibility to set their shops up to award specific shop category badges. Also, make sure the shops in question were completed after the badge program went live, as the badges are not rewarded for shops done prior to that.

As for the Weekly Leaderboard badge, you are right, you get it when you are at the top of the list for that week, and as you repeat that success in the future, your progression towards the next levels of that badge will increase.

The Recruiter badge is received when someone uses your referral link to register at iSecretShop, and starts completing shops. You will however, not be able to see the exact persons that did, only the Badge itself. If there are people that have used your referral link to register and started doing shops but you still don't see the badge, please feel free to open a support Ticket and send their shopper ID number, so the badge will be awarded to you.


Regarding the response times, please note that our support tickets have an average first response time of under three hours (it may vary depending on the time of day), and if you have any questions at all - the tickets (not the forums) are the best place to get prompt attention.


I hope this helps!

Norm
1 month (Edited 1 month) +1 Norm 168

Much has been improved with respect to the badges since they were implemented over a year ago. There have been many updates and bugs fixed. And there's a lot more information to be found under the badges. Choose one and click on it. Happy hunting

Michele_15032031952719
16 days 0 Michele_15032031952719 38

Sometimes you don't get the badge you think you are going to get.What is fast casual to you might be fast food to iSecretShop.

Ivan
16 days 0 Ivan 593

Hi Michelle,


This is due to the fact that every shop can only grant one specialty badge, so for example, a price audit at a Gas Station might be categorized the "Gas Station/C-Store" specialty, and give that badge, not the "Price Audit" one - it all depends on how the MSP categorizes their shop. They can set their shop's specialty to any of their choosing, but they usually try to be "narrow" and specific about their badges categories, so as price audit shops are a bit more generic than shops at gas stations, categorizing in such a way is not uncommon.


There is also a limited amount of pre-defined badge types, so the shops need to be categorized into those badges. New badges are being added in time, but there isn't an unlimited number of them.


Cheers!


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