points when shop declined due to client error and still being compensated?


Wei_16242015194377
2 years (Edited 2 years) +1 Wei_16242015194377 2

Yesterday I received this message that a shop survey I submitted was "declined because the client advised us that it is a new restaurant that should not have been included in the list of locations to be visited. We will however still be compensating you for the visit and the reimbursement."

I receive the compensation for the visit and the reimbursement for the purchase in my payments.


However, according to

https://support.isecretshop.com/hc/en-us/articles/201564064-What-are-shopper-points-Do-they-matter-

"If a shop is declined by the MSP (and not deemed acceptable to release to the client) it deducts points."


Does anyone have any experience with a situation like this? Are points automatically deducted when a shop is declined and if yes, is there a way for to reimburse the points?


Update: The iSecretShop support team replied to me that the shop was declined without a point deduction.


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