I just completed my first phone shop! I am wanting to listen to my phone recording to make sure I answer my questions correctly. Can anyone explain to me where my phone call recording is located? I emailed my scheduler and he showed me a snapshot of my recording being uploaded and ready to submit, but I would really like to listen to my conversation.
I average doing 20+ phone shops per month and the first one can be a bit frustrating. I started by running through my scenarios with my cat. He's a great listener and seldom interrupts. If you don't have a pet or a willing listener try the scenario while facing a mirror. You'd be surprised how quickly you can lose the nervouness and gain in confidence by watching yourself. I hope this helps your confidence in doing phone shops.
If you do not understand what they are saying, complete the call as best as possible, then contact the MSP immediately. Do not call back the place for the shop as they might suspect you are a mystery shopper. All of the phone shops I have done contain these directions. But, do contact the MSP and get their advice on how to proceed.