Has anyone else had issues with Intouch Insight declining jobs for false reasons?

I've had a shop declined twice now because "you did not provide the correct receipt as asked.", but both times I included the receipt from the shop, the first time I figured maybe something went wrong or I uploaded a receipt from a previous shop so I triple checked and submitted it again, but two days later it was declined for the same reason.

Its not a whole lot of money, but I feel like its more the principle of the thing. I did the work and they're denying me my pay for fraudulent reasons, and now the score on my account is suffering as well which will impact future shops for me.

Has this happened to any of you? I'm starting to consider just avoiding shops from this company, but they post the most in my region so it would really suck if I had to stop taking jobs from them because getting paid will be a gamble

Yeah, I finally got in touch with someone on their end and she confirmed that the receipt matches everything and should have been fine. She said the only thing she can think of is maybe the date was a bit blurry but she was able to read it just fine and confirm that it matched, so she wasn't really sure either. Apparently they usually ask for a clearer photo if its too hard to read anyway, so it might have just been a small mistake on their end somewhere. Its a bit strange that it was declined twice in a row for the same reason despite this, but I guess I've sent some emails and the lady I spoke with on the phone sent a few as well, so fingers crossed that it all gets sorted out by Monday. Its a relief to hear that this isn't common though, I'm sure you guys can all relate to the unease of doing freelance work like this via the internet since there are so many scams out there.

Sounds like this will all get sorted out though and I won't have to worry too much about it, which is good because so far I've enjoyed working for Intouch Insight and was honestly surprised to run into this issue in the first place.

Yeah, I'm not too-too worried. Everyone makes mistakes so its not a huge issue, I'm just glad I was finally able to get in touch with someone and get a heads up on what the situation was. I had tried calling all of their numbers and sending emails prior to making this thread but got no answers as it seemed no one was in the office today, so I started getting a bit worried and figured I'd ask in here to see if this was a common thing. I'm very glad that it isn't though, sounds to me like it was just a simple mistake so it should get all patched up early next week.

The thread could probably be locked or deleted if thats alright as well, sounds like this isn't a common issue at all so I wouldn't want to give new shoppers the idea that Intouch Insight is untrustworthy. Once I actually got in touch with someone my questions were answered very quickly and professionally and I look forward to working with them again in the future :)

As the guy that originally made this thread, I can confirm that in my instance it was a very silly mistake on my part and I only made this thread not because I was angry, but a little worried since I couldn't get in touch with any of the companies involved over the phone and wanted to know if this was a common thing I should worry about. Turned out I goofed by assuming that there was only the one minimart on that street and didn't double check the address like I should have, the messages sent back to me however were kind of unclear and just said "please provide the correct receipt", so I wasn't sure what the issue was. I still feel pretty silly about it and have no hard feelings against Intouch Insight, totally on me for not double checking to make sure I was going to the right shop, goes to show that you shouldn't make assumptions even if the shop is for a store on the street you live on lol.