StevenB
4 years (Edited 4 years) +1 StevenB 20
Hello from UK / ServiceMeasure converts

How are people dealing with setting a date for jobs like the gyms? I saw it mentioned earlier that the ISS system reputation rank will be based on whether or not the survey is submitted by midnight on the day of visit, not sure if that is true, nor how it is impacted on the gyms where you have to call, then visit then wait a few days before sending the survey.


Also, what to do if you need to change your dates (within the allowed range) ie perhaps it was fully booked, should you release your job or just ignore it. Has this happened to anyone else yet?


I've done 2 visits so far, on the second I didn't receive any new badges but my home screen shows I'm 99% of the way to the next level, that's annoying haha, for ages before completing a visit it showed I was at 60%.


I have also experienced a number of issues with regards to not having a Not Applicable option available. I have just been adding comments regarding this and assume it is due to the survey template needing to be amended, hopefully for the next wave. Any others found issues here?

StevenB
4 years +1 StevenB 20
Can I sign up to more than one Secret Shopper companies listed?

I believe so, I'm UK based but I'm not aware of any other companies having visits over here sadly :(

StevenB
4 years +1 StevenB 20
Can I sign up to more than one Secret Shopper companies listed?

Apologies, yes I meant of the companies using this platform!

StevenB
4 years +1 StevenB 20
Are you penalised for cancelling visits?

What if you want to simply edit the planned date of the visit? I've seen no place to change this on the system, other than cancelling and collecting it again? What is the impact of just doing the visit on a different day (assuming it was within the allowable range?)

StevenB
4 years +1 StevenB 20
Are you penalised for cancelling visits?

OK thanks, so the answer here is that it can be done but not by us, only by the schedulers. Fair enough. Do you know if the date expected for the visit also impacts on deadlines for submitting the survey. For example, if I have a dining visit for Thursday I'd set the date as Thursday and submit it the following day, whereas if I was on an overnight visit or something that required waiting for some follow up material, I might not be able to submit for a few more days and wonder if the date should reflect after the initial visit

StevenB
4 years 0 StevenB 20
ISS Mobile App

Am I missing a trick here or not? Looking to find where I can set the radius on the map of which visits to return? It seems to be incredibly focused in on the location and therefore my only option is to manually search each and every various city I'm willing to travel to check for assignments?


Cheers.

StevenB
4 years +1 StevenB 20
Are you penalised for cancelling visits?

Thanks Paul! Sadly not mentioned in the brief for our visits but shall see if these get included soon.

StevenB
4 years 0 StevenB 20
ISS Mobile App

OK thanks, the use case for this feature request would be for those that are willing to travel from their home address and/or if want to search close to home and close to work. Ideally we would see a 'distance from' field like we get on the website and would assume not too complex to develop. The cooler option would be to pick up the current location from the phone GPS too. Could this be logged?

StevenB
4 years 0 StevenB 20
Hello from UK / ServiceMeasure converts

Oh, I hadn't noticed they have dropped off the list of companies on here. Perhaps though (hopefully) it is purely as they have to pay a platform fee to be listed here and whilst there are no available visits it makes no sense to continue paying for use of this site? Fingers crossed, always felt they were one of the best companies out there!

StevenB
3 years 0 StevenB 20
Hello from UK / ServiceMeasure converts

Agreed, I suspect, more than anything it just means they are not paying a fee for being part of the platform when they are unable to make use of it though and would sign back up once they have work to post here. Fingers crossed for the Summer eh guys!