I did an apartment mystery shop on Tuesday morning at 11:00 am.

I finished filling out the whole report except for the last section, because the guidelines say to wait 72 hours before finalizing my report (I'm supposed to see if I get any kind of follow up from the property). However, I keep getting emails saying my shop is overdue, even though it hasn't been 72 hours yet.

So, I tried to go ahead and finalize the report but I keep getting an error message stating, "Unable to finalize your shop. Make sure to complete and check your shop start and finish times."

I'm not sure what they mean by "finish time." Is it when I left the apartment viewing on Tuesday morning? Or is it Friday morning at 11:00 am when it has technically been 72 hours?

I emailed my scheduler and I submitted a help desk ticket and no one has gotten back to me.

I spent many hours filling out the report and I don't want all my hard work to go to waste!

What should I do?!