This is all great information and makes a lot of sense. I requested (yesterday) a phone shop for today. It would be my first one, so I totally understand if I don't get it. The issue is that the call is supposed to be made today between 9am and 5 pm EST and it's still sitting in my requests tab. So should I assume that I didn't get it and delete the request or should I just hang tight and see if they approve me to do it before the deadline? I can't really do it much later than 3 because I need to pick kids up from school so was hoping to get the call done this morning! TIA!