I think I'm still in shock. Over the weekend I did a shop at a famous steakhouse, the one with peanut shells on the floor. I've been to this location dozens of times but this was my first mystery shop there. Everything was going great like usual until they brought out my entree. I ordered a country fried sirloin with gravy on the top. Something was floating in it. The waiter helped me determine that it was a green bean. Neither of us had ordered green beans. The waiters response, "well ma'am it is a kitchen and sometimes things get mixed up like that. Would you like some more gravy?"
No, more gravy was not going to fix it so he decided he would have it remade. The manager comes back with the new country fried sirloin and apologizes. He leaves the table and I start to cut into my food. There stuck between the meat and the breading of this sirloin I pulled out a quarter sized thick pickle! I'm not even joking, this really happened! So the manager comes back by to see if everything is okay and I show him what I have just pulled out from underneath the breading. He apologizes again and hangs his head a little. Then, he actually informs me that they use the same breading for their country fried sirloin that they do for their fried pickles. Of course they do or I wouldn't have had a pickle in there. So I asked the manager if he realizes that breading raw meat in the same breading with the pickles is cross-contaminating the pickles. He has nothing else to say. They take the sirloin back and remake it a third time. At this point my husband is finished with his meal and to be quite honest I'm no longer hungry. I just had them box it up and our dog enjoyed it immensely.
There must have been a hundred people or more in that restaurant with us. They were so busy we had a 1 hour wait for a table. What are the odds that the one person this would happen to would be me while in the middle of a mystery shop on the place?