Hey, I've done a few here and there but still fairly new too!

Let's enjoy and have a fun time doing it!

Wow, what are the odds that this happened to you during a mystery shop! I can tell you that you were in the right place at the right time, as someone needed to see what was going on behind the scenes at that restaurant. I am usually one that gives the benefit of the doubt, but the way prices are and the time that it spent to get you seated and your order corrected, there is no benefit here. That truly seems like a dinner from H-E double hockey sticks. I'm so sorry that happened to you because when you described the restaurant as being one of the popular ones that puts peanut shells on the floor it sounds like one of my family's favorite restaurants for family night.

I actually have a bit of a southern accent, and do not change when calling shops. To be honest, I have lived all over, and have moved all over. I would suggest to be as natural as possible since people travel and live different places at any time.