My baby had a 103+F fever the night I was supposed to complete a shop and I had to cancel last minute to attend to my baby. I emailed the scheduler right away to explain the situation. The next day, I received a cold response that I should have called and that I will stop receiving assignments from the providing company. Who should I have called? iSecret (at what #)? The assigned shop? The providing company (what number)? Calling when my baby has a high fever is not the first thing on my mind. It was a Sunday, is anyone on-call 24-7 even if I were to call? His response sounds a bit harsh to me. He could have cared less for my baby's well-being. I had previously completed shops without fail and even have the Legacy, Quality, Reliability badges. So no one is allowed to be sick or they will be kicked off for good even with previous good record? I would appreciate it if someone from iSecret would respond to this terrible experience and interaction with one of your staff members.

My baby had a 103+F fever the night I was supposed to complete a shop and I had to cancel last minute to attend to my baby. I emailed the scheduler right away to explain the situation. The next day, I received a cold response that I should have called and that I will stop receiving assignments from the providing company. Who should I have called? iSecret (at what #)? The assigned shop? The providing company (what number)? Calling when my baby has a high fever is not the first thing on my mind. It was a Sunday, is anyone on-call 24-7 even if I were to call? His response sounds a bit harsh to me. He could have cared less for my baby's well-being. I had previously completed shops without fail and even have the Legacy, Quality, Reliability badges. So no one is allowed to be sick or they will be kicked off for good even with previous good record? I would appreciate it if someone from iSecret would respond to this terrible experience and interaction with one of your staff members. I don't know what points I have as I didn't even know there were points. I had explained the situation as Ivan suggested above. As far as what Kevin suggested, I apologized for not being able to complete the shop, but no error was committed as my baby was sick. What do you do in this situation when the MSP is not very understanding?