Nikole_16638083676939
1 year (Edited 1 year) 0 Nikole_16638083676939 3
Recorded call problem

Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.


my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too


Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.


my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too


Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.


my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too

Nikole_16638083676939
1 year 0 Nikole_16638083676939 3
How to listen to your recorded calls??

I did two... both schedulers told me I could listen to my calls to make sure they worked (in the future I could find where to do that in my own w/o asking them). However they say there is a box to click in the survey. That is not the case unless I'm blind. Can anyone please help me tonight?


Nikole

Nikole_16638083676939
1 year (Edited 1 year) 0 Nikole_16638083676939 3
New Shopper Advice

Tina_16151418226737 @ Mar 7, 2021, 7:54:11 PM

These guys have given great advice. I've been in this line of work 16 years now. I had taken a few years off due to some personal things happening, but have recently gotten back in it full force. For me I live right on a state line so I'm able to do jobs in both states. I did almost mess up when I first found ISS. I scheduled a full day in the neighboring state with jobs from ISS and some from several other companies. I double checked everything on my computer before heading out that day and was asked to pick up another job by another company, which I agreed to since I'd be all over the area and it'd only take 5 minutes. At 4pm after I've already had a full day, with a million headaches due to weather and sitting in traffic for hours on end in different areas due to accidents, I picked up a last minute job from the scheduler calling me and basically begging. After dark I was still in that state working, it was raining and I was ready to just go home, I actually got in to an accident. I got ran off the road by another vehicle. I still had 3 shops to finish before I could go home. I did the one that was right next to where the accident happened, emailed the scheduler for the others still left as well as a few that closed things several hours before they were supposed to close (I called directly to be sure of the hours). One scheduler out of the many I dealt with that day, gave me negative marks, even after seeing the police report.

Start out small!!! Do not grab more than 1 or 2 for the first few times until you get a feel for it. If you grab a new one that you haven't done before, make sure to allot yourself plenty of time not just for the shop itself but for the report section too. Double check the turn around time for each shop between doing it and the time frame for the report to be completed. Thanks to my disaster that day, several schedulers were able to extend the report due times. Don't be afraid to talk to your schedulers either!! The vast majority of them are great and if you let them know of any issues as it happens they will work with you! Just don't let things like that be a habit.

You can do this!!



Tina_16151418226737 @ Mar 7, 2021, 7:54:11 PM

These guys have given great advice. I've been in this line of work 16 years now. I had taken a few years off due to some personal things happening, but have recently gotten back in it full force. For me I live right on a state line so I'm able to do jobs in both states. I did almost mess up when I first found ISS. I scheduled a full day in the neighboring state with jobs from ISS and some from several other companies. I double checked everything on my computer before heading out that day and was asked to pick up another job by another company, which I agreed to since I'd be all over the area and it'd only take 5 minutes. At 4pm after I've already had a full day, with a million headaches due to weather and sitting in traffic for hours on end in different areas due to accidents, I picked up a last minute job from the scheduler calling me and basically begging. After dark I was still in that state working, it was raining and I was ready to just go home, I actually got in to an accident. I got ran off the road by another vehicle. I still had 3 shops to finish before I could go home. I did the one that was right next to where the accident happened, emailed the scheduler for the others still left as well as a few that closed things several hours before they were supposed to close (I called directly to be sure of the hours). One scheduler out of the many I dealt with that day, gave me negative marks, even after seeing the police report.

Start out small!!! Do not grab more than 1 or 2 for the first few times until you get a feel for it. If you grab a new one that you haven't done before, make sure to allot yourself plenty of time not just for the shop itself but for the report section too. Double check the turn around time for each shop between doing it and the time frame for the report to be completed. Thanks to my disaster that day, several schedulers were able to extend the report due times. Don't be afraid to talk to your schedulers either!! The vast majority of them are great and if you let them know of any issues as it happens they will work with you! Just don't let things like that be a habit.

You can do this!!



Tina_16151418226737 @ Mar 7, 2021, 7:54:11 PM

These guys have given great advice. I've been in this line of work 16 years now. I had taken a few years off due to some personal things happening, but have recently gotten back in it full force. For me I live right on a state line so I'm able to do jobs in both states. I did almost mess up when I first found ISS. I scheduled a full day in the neighboring state with jobs from ISS and some from several other companies. I double checked everything on my computer before heading out that day and was asked to pick up another job by another company, which I agreed to since I'd be all over the area and it'd only take 5 minutes. At 4pm after I've already had a full day, with a million headaches due to weather and sitting in traffic for hours on end in different areas due to accidents, I picked up a last minute job from the scheduler calling me and basically begging. After dark I was still in that state working, it was raining and I was ready to just go home, I actually got in to an accident. I got ran off the road by another vehicle. I still had 3 shops to finish before I could go home. I did the one that was right next to where the accident happened, emailed the scheduler for the others still left as well as a few that closed things several hours before they were supposed to close (I called directly to be sure of the hours). One scheduler out of the many I dealt with that day, gave me negative marks, even after seeing the police report.

Start out small!!! Do not grab more than 1 or 2 for the first few times until you get a feel for it. If you grab a new one that you haven't done before, make sure to allot yourself plenty of time not just for the shop itself but for the report section too. Double check the turn around time for each shop between doing it and the time frame for the report to be completed. Thanks to my disaster that day, several schedulers were able to extend the report due times. Don't be afraid to talk to your schedulers either!! The vast majority of them are great and if you let them know of any issues as it happens they will work with you! Just don't let things like that be a habit.

You can do this!!



Tina, someone hit me my first full day with 2

companies too!