I am Jessica, I have two children, and i work for a CCM program. I'm 33, I would love some pointers on how to get off the ground as a mystery shopper!!

Also, what if all dates for web and phone are taken but the assignment still shows available?

Hi Jessica, and welcome!

You can find some advice to help get you started, on the following thread: https://www.secretshopforum.com/thread/1/2/94/pro-tips-for-those-who-want-to-be-the-best-shoppers#post528

As for the shop availability, I recommend reaching out to the MSP that posted the shop, and asking their schedulers - they have the ability to manually override the scheduling rules/limitations if appropriate.

I hope this helps!