I've done several of these shops w/ no problem. Only time anything out of the ordinary happened is when the instructions said to ask for a copy of the buckslip. I had never heard of it before. (or never heard of anything called that). I read verbatim from the instructions and it took the manager about 10-15 minutes (while i was doing everything else) to figure out what it was, and then said that they hadn't used it in about two years.