My first shop was with Intouch Insight. I didn't really have a grasp on the rules when accepting a shop. I read their desired dates for the shop so I thought I could accept it and complete it anytime during those dates. I didn't realize that the date I accept is the date it has to be completed. They reached out to me and I explained the situation. I was so grateful to be working with a company who understands how to work with people. Thanks for your help!