I did my first shop yesterday with isecretshop and the instructions clearly said after reading the instructions to make a phone call so I did then this morning I look and I have received an alert saying that my shop was incomplete that I needed to do a post phone call I tried calling again it's saying it does not recognize my shopper ID and that this could mean that the shop is no longer assigned to me! Now am I going to get paid for this or not? And has anyone else had this problem? Also if I was suppose to make a post call then how come there was not one question to answer about it? I answered all the questions that it asked and if I did not then how come the submit button showed up? I traveled quite a ways to do this shop and gas is not cheap and I am not rich so if I do not get paid its going to hurt!
I am having the same problem! I had received an alert telling me to make a post call and to get back in correct the problem I not only cannot make the call I've tried twice, the recording is saying it does not recognize my shopper ID number I also can't get back in to the instructions or questions to see if I missed something. I know the instructions had told me to read the instructions first then to make a call , and this is what I did. I have a feeling that I not only spent money I did not have to spend in the first place but gas that I really did not have to burn,I have this feeling I am not going to get paid! And if this is the case (AND I HOPE IT IS NOT)I will never shop for this company again! I cannot get them to return my calls I cannot get them to answer my questions which tells me that they are not reading my messages apparently or they would be answering my questions they're just letting me hang I am very very disappointed! And if I do not get paid I guess the only choice I have is to get ahold of the company that I did to see if my report was given because if it was that means they are not only getting paid they are also getting paid for something I did. Seriously we all know that they get more than we do but we're the ones that does the work and for them to not pay us that little bit of money is really really disappointing for one lousy question that was supposed to be not answered and I still say that it did not tell me to do a post call but I cannot get in to read the instructions again if I am wrong I will own up to it!
Thank you! I did review the guidelines right before I did the shop about 10 minutes before I entered the shops parking lot I don't know how I missed it but I did
Barbara_15023364432167 @ Aug 10, 2017 4:00:41 AM
oIf I may ask, how long have you been mystery shopping? It's really easy to get frustrated when you first start with a new company. I have been shopping for years and even I have frustrating moments at times.
Your questions are valid and should be asked of yoyr.scheduler. Anytime you have questions, you should try to ask them prior to the shop. However, I too have been a victim of the 'incomplete shop button.' I have even received the comment while I was actually performing the shop....I have no idea how that happened.
In the case of these comments ask the editor specifically what they are looking for. Do this politely. They are under no obligation to guide you but I have found that if I ask they will usually provide someblevel of assistance.
Good luck and happy shopping!
BBarbara I just started shopping again years ago I used to do it all the time till the gas prices went up and it was not paying me to go County to County doing shops! And all that mirrors that I was shopping I have never ever had a problem till now!
Well it looks like I might have jumped the gun when I apologized for missing the part where I was to make a post recorded call! I did miss that question and I do apologize for that however once I did do the post call there was no questions regarding it I do not see where any payments are pending or anything like that so I do not apologize for being upset! I had to put $20 in gas in my car just to get there and buy something for up to $15 even though I spent a little more than that about double that actually looks like I'm getting nothing back!
But but I can make a bet on it that my report will be sent to the company and somebody will be getting paid for it I wonder who?
I suppose if I do not hear nothing in a few days I will just have to call the company to see if my report has been sent! Even though it's been a very long time since I was a shopper I do know what I'm doing I just missed one question! I think what upsets me the most is they act like they give you a chance to go back in and correct it and there was able to get back in read the instructions make the call there was no questions pertaining to it so what is with that please someone just tell me
I I would like to know how come my shop has been accepted on one end but the MSP has denied to pay me and they will not return my calls I have called them 3 times now asking why my payment has been denied and they refuse to call me back! Looks like I will not be shopping for this company anymore I am going back to the companies I used to shop for! Never ever had a problem with any of them!
How do you know which MSP to call if you have a question or in my case a problem?
JJust to let everyone know that my problem HAS been CORRECTED! Again I apologize for the mistakes that I made but I do not apologize for getting upset should have been a lot easier to resolve than it had been!