MFJohnston,

I want to express my appreciation for your helpful response!! As a retired nurse, I’m confident that I can remain very professional during these shops. My biggest downfall is patience most of the time. LOL With that being said, I will work on taking the certification course offered. Perhaps that will help. I’ve passed 101 and am starting 102 today.

Again, thanks for your help and reassurance.

Blessings! :)