I just found out the I have a negative rating. I have only been doing this for 2 months. Made almost $400. With each assignment I received Thank you emails. I am so annoyed and confused. I only found out when I signed on my cell phone???? HELP

If you signed up for a shop and then unassigned it, you would lose 30 points each time. Try putting in a ticket with ISS to see where you got the negative points and see if you can work it out with the MSP.

Thanks,I am infuriated, I unassigned a shop because there was a storm in New York and we were shut down, I emailed the scheduler

Next time think about emailing the scheduler first. They can unassign the shop without penalty points if you have a good reason. You may still be able to get them to reverse it but I wouldn't ruin your relationship over it. You will get the points back quickly.

Exactly like Wendy said - rescheduling or cancelling with no penalty is much easier than asking for points restoration, plus it gives the schedulers more time to deal with the shop appropriately, making them appreciate you more.

Good luck with the points, and keep in mind that you can do a quick course or two on iSSprep to give your points a little boost, if you haven't done so already.

Cheers!

By the way where online can I find my point status. It only appears onwhen I am on my cell phone.

Hi,

I am a new shopper and have completed a shop that was accepted upon first review. However, I keep requesting new shops and never get a response or the assignment. What am I doing incorrectly?

Thanks!

You are likely doing nothing wrong. MSC's are often hesitant to give shops to new folks, especially at the end of the month, when their deadlines are approaching. A large number of folks will do one or two shops and then simply stopped, leaving schedulers to hang out to dry. They are going to be must more likely to take a chance with a new person at the beginning of a month. Keep applying. You can also send the scheduler an email directly.

Another possibility: Are you requesting bigger, more complicated shops, or are you applying for little $10 cell phone shops? If you are requesting more complicated shops, try to get a few simple shops first, so as to establish yourself as reliable.

That's exactly right! One more thing - if you're applying for some very popular shops (like web/telephone shops, or shops that are easy and fun and well-paying), here's a few things to keep in mind regarding those shops:

First, there is A LOT of demand for some of them. Dozens of shoppers can request each one within hours of the shops being published. Schedulers then review the requests and approve those that are from the most reliable shoppers and that are for the nearest dates (if for example you can request them for any day next week, the first ones to be approved will be those requested for Monday - so make sure to request the soonest dates).

Second - Badges. If you do even one of them, you'll get a badge proving you've had some experience in doing them before, making it more likely the schedulers will give them to you in the future. If you keep doing them, your badge level will increase, and the schedulers will, at a glance, see you've had extensive experience - and be very glad to give them to you again. Of course, new shoppers are not left out, and are whenever possible, given a chance to start off and earn some experience in every type of shop.

You can also try emailing or calling the MSP that posted the shop, and letting their schedulers know that you have requested it and would love the opportunity to do it - it's not guarantied to work, but it's a small extra step you can take if you want to, and that sort of engagement is greatly appreciated by schedulers, and often rewarded. :)

I hope this helps!

Ivan I received a response with this tagline

Thank you for using the iSecretShop System!

Ivan & the iSecretShop team

Are you on the ISS team or a shopper?