Hello

Has anyone else experienced work submissions being rejected by ABM which is MSP “Nwlpc”. Basically secret shopping valet parking at airports or other.

So as not to unfairly slander this MSP, please message me if your assignments have also been rejected over non written elements. Thanks.

I have completed several shops for this particular MSP and had no trouble getting the assignments approved as usual. If you are having difficulties I would suggest contacting the scheduler/editor directly and discuss the matter with them so you can get on the same page moving forward. They want your shops to be successful just as much as you do, otherwise they will have to redo their work with another shopper, if there is even time to do so.

I hope that helps!

Thanks Jason. They’re avoiding explaining the payment denial over unwritten criteria. (They’re BBB review isn’t flattering either.). But I appreciate your response.

Hi!

I have done MANY shops for NWLPC and have personally met Doug Rector, the owner. I have found it to be one of the best MSC's to work with and Doug has always dealt very fairly with me - even when I have been a nincompoop.

I have done quite a few valet parking shops - for multiple companies. Do you have any information about the reason for rejection?

HHey fellow shopper! I recently husstled so much to do the property visits and i have done my best to write a good report. But this guy has an agenda - deny as many shops as he can. He accepted one and the other one he couldn't submit to a client becauss there are too many grammatical and spelling errors. This is not possible. My one reporting style was not any different from another. I guess it would be so not nice to denied both reports. He denied one of 2. I mean ok this guy has a leverage on me. But who is the authority above Doug? When he denied one report all my badges disappeared. And he mentioned that all the future assignments will be cancelled. He meant with his firm. Not with everyone else. I am not mad. I just want justice. Please tell me dear colleagues!

Which of your badges disappeared?

Irina -

I have worked quite a bit with Doug Rector. He is honest and full of integrity. He does not want to deny shops - he doesn't get paid when shops are not approved. Who is above Doug? Nobody: He is the founder and owner of NWLPC. It is his decision to accept/deny shops and shoppers.

Yes, excessive grammar errors can lead to shop rejection. Why? Sometimes grammar errors make it difficult to determine what a shopper is trying to communication. Moreover, grammar errors can suggest that a shopper did not put enough effort into a shop to have trustworthy reporting.

I cannot comment on your concern about losing badges as I do not pay enough attention to them to really know how they work.

All of my badges have disappeared!!! After 1 denied shop! Have you had this happened to you?

That's a question for iSS folks. Send them a note...

Only certain badges can be affected by MSP's. Canceled shops also affect your shopper score. Here is an overview of the badges.

Reputation - THE badge. :) This badge is a direct replacement of the old "shopper score" - your overall shopper points are collected by the system and displayed in the form of your Reputation badge level, and it's progress towards the next one. Simply put, you increase its level by gaining shopper points, which is done by successfully completing shops (every shop done gives you a fixed amount of points), by completing courses on iSSprep, and by doing Opinion Polls on iSecretShop. With every new level of this badge, your self-assign limit will increase, and it may be a small increase at first, but starts increasing exponentially at higher levels (after level 5), allowing you to self-assign over a dozen shops at a time. Higher levels do require a lot of time and shops done, so stay persistent!

Legacy - this badge is a representation of how long have you been an active shopper in the system, it's level corresponding with the number of years. Even if you only do one or two shops a year, this badge should still be increasing in level. However, it won't increase if you haven't done any shops in a year.

Reliability - this is a measurement that represents the ratio of the shops you've had assigned to you, to shop canceled. Basically, if you do a lot of shops and you never cancel them, this badge will stay at level 5, as a recognition of that. If cancellations start happening, its level drops.

Quality - similar to the previous one, this badge is a representation of the ratio of Approved vs. Declined shops - if all your reports get approved and you get no declines, it stays at level 5. If declines start happening, its level drops.

Diversity - this is awarded when you complete shops from a lot of different categories, therefore obtaining a lot of different specialty badges.

Globetrotter - this badge is awarded for completing shops far away from your listed home address (outside of your home state for example).

Poll Contributor - this badge is awarded for completing Opinion Polls on iSecretShop

Forum Contributor - this badge serves as recognition of your contributions to this forum, and is awarded when you post and people up-vote your posts.

Recruiter - this badge is awarded when you refer iSecretShop to your friends. When they use your referral link to sign up and start doing shops, you should receive this badge. If you don't, open a ticket for iSecretShop and let them know - you should get the badge soon after :)

#1 on Weekly Leader Board - you get this badge when you are number 1 on the weekly leader board for your area. Please note that you need to repeat this success several times to get a level 2 badge, even more times for level 3, and so on.

Age and ID Verified – This badge is awarded when the Age & Identification Verification process is successfully completed and the shopper gets verified. This process relies on verifying shopper’s public records and requires a one-time fee to be done.

Specialty Badges

These are the most common badges, and most straightforward to get.

You do a shop of a specific category, and you get a level 1 badge for that category. You do more shops of that category (usually a dozen or so), and you get a level 2 badge. You do a lot more, and you get to level 3 - and so on and so on. Level 5 is the maximum level of these, and it pretty much shows everyone that you've mastered doing shops in that category.

What's important to mention is that these are entirely the responsibility of the MSP who posted the shop(s). When posting shops, they need to set their shops in such a way that they award the appropriate specialty badge when completed, and every shop can only award one specialty badge (meaning that one shop cannot be in two specialty categories at once).

This categorization can sometimes cause confusion - for example, if you are doing a telephone shop to evaluate the operator and admission process of a healthcare facility, you could receive a badge for Telephone/Web OR Healthcare. The shop may be a phone shop that requires no knowledge or experience with insurance and is simply to evaluate the process. Or you can have a phone shop that requires you to have experience in a specific area to complete and does not require call experience. MSPs try to be as specific as possible when choosing the shop category/specialty and iSecretShop cannot dictate which badge it would be as this is completely up to the MSP and how they categorize the shop. If you have questions regarding a specific badge awarded for a completed shop, you will want to contact the MSP to inquire about the badge credit received.

These are all the different specialty badges currently in the system, and in time there will probably be more:

Automotive, Adults Only, Alcohol/Tobacco Age Verification, Audits, Bar, Banking/Financial, Bowling, Casino/Gaming, Entertainment, Education, Fast Food, Gas Station/C-store, Grocery, Healthcare, Home/Apartment, Insurance, Interviewer, Lodging, Market Research, Parking, Price Audit, Restaurant - Family and Casual Dining, Restaurant - Fine Dining, Retail, Service, Shipping/Freight/Postal, Storage, Telephone/Web, Transportation, Video.

Awarded Badges:

These are a special kind of badges, they aren't automatically earned or deserved by any specific action. They are instead awarded manually by editors and schedulers when they recognize a specific quality or value in you as a shopper, for something you did, or are repeatedly doing.

Here are the different types:

Last Minute Assist - this badge is awarded to those shoppers who accept and complete shops at the last minute, against tight deadlines, and significantly help schedulers achieve their goals of having the shops completed on time.

Grammarian - this badge is awarded to shoppers whose shop report quality and writing skills, attention to detail and answer completeness are exceptional, on a constant basis.

Hero - this badge is awarded to in recognition of exceptionally good behavior that the editors/schedulers/admins want to reward. It may be given to shoppers who demonstrate exceptional professional ethics and integrity in the course of performing shops, or shoppers who work closely with the admins and MSPs on making improvements to a project or the system in general, or shoppers who simply display a very positive, “reward-worthy” behavior.

These are the rarest badges, and getting one makes you really stand out, and you can be sure that you are truly appreciated as a shopper and someone who makes the schedulers' and editors' job easier and more pleasurable.

IMPORTANT NOTES:

-The specific parameters that define at which time System and Specialty badges are awarded, are the proprietary information of the iSecretShop system and are not revealed to shoppers, nor to schedulers or editors, as that is susceptible to change, and is tweaked to improve the user experience. This includes information such as how many points (or completed shops) it takes for a specific Reputation badge level, how many shops of a specific category you need to complete to level up that specialty badge, what's the self-assign limit for each level of the Reputation badge, how many posts or up-votes on the Forum you need to have to get which level of the Forum Contributor Badge, etc.

-If you have questions about the badge system in general or any of the System Badges, open a support ticket for iSecretShop and feel free to ask. If you have questions about any specific Specialty badge and/or the shops that you completed that should award it, contact the MSP that posted the shop(s) and ask them.