Hi all! Is anyone else having a problem with the app on their smartphone opening? I have an iphone 7 plus and using the most current software. Thanks!

Hello Jessica. 

Please click the home button twice then swipe up on the iSS app so it completely shuts down. You should then be able to open a fresh copy no problem.

The app is currently experiencing issues on some devices due to the latest update,and the developers are working on resolving them.

For any future technical issues you may have, please open a support ticket for iSecretShop - that will ensure you get the fastest possible response.

Thank you!

The app is showing my birthday 1 day off and it will not allow me to make changes to correct it. Is this important in order to get paid? If so, how in the heck do I reach someone?!

That should not affect your ability to get paid for your shops, at all. However, it's important to have accurate info on your profile regardless, so I suggest opening a support ticket to iSecretShop, so your Date of Birth can updated.

The reason shoppers can't update that info themselves is that there were some shoppers who would abuse this functionality, submitting fraudulent/false reports and then changing their date of birth and name constantly to avoid being caught. To counter this, the folks at iSecretShop decided to make it impossible to change the basic info such as name or DOB without uploading an ID photo as proof of the correct information, and/or reaching out via a support ticket.

I hope this helps!