Is it just me or is anyone having problems with their recorded calls? I just completed a shop and tried submitting it but it said I needed to call first. I did, and went through the ISS recorded line and it's not showing up.

Hello. On some shops, you call the recorded line. On other shops, you input your phone number and wait to receive a call. It depends on the shop details and it varies.

The recorded line does not work anymore. I completed a shop today again through the call me link and the recorded call isnt attached to my report. What is going on? I had to email the msp because I can't finalize my report again.

Hi Tara,

iSecretShop has changed the vendor that's used for recording the phone calls, in order to improve the quality of the recordings and get some new features. With the new vendor came a new way of making the recordings - you now enter your phone number in the box in the instructions, and click "Call Now" - the system then calls you and connects you with the appropriate location, records the call and uploads the recording.

As this change was relatively recent, there could be some minor snags/issues that get discovered - if you happen to experience any problems, open a support ticket and it will be looked into.

Merry Christmas!

Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.

my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too

Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.

my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too

Well crude... I was hoping to find my answer here. After reading this I am nervous. I did two phone call shops today and they each did it a different way... the first

one... the old way... my scheduler said ir recorded. The 2nd... the way y'all consider the new way here. I haven't reach that scheduler.

my big problem is that they told me to go back and listen to the recordings and told me how but their way didn't work. How do you listen to your own calls? I'm posting this on a new thread too