There's only one "type" of points in the iSecretShop system, the shopper points. They are awarded for successfully completing shops (and courses on iSSprep, and doing opinion polls), and they are deducted for shop cancellations and declines. These points are not displayed anywhere as an exact number - the system collects them, and then bases your Reputation badge level (and its progress towards the next level) on them.

The more points - the higher the score - the higher the Reputation level.

okay so when things are cancelled but not necessarily your fault for example the intended place didn't answer does that count against u?

The MSPs thap post the shops do have the ability to restore lost points from cancellations if they deem it appropriate. Generally speaking, this is very rarely done, as it's reserved only for cases where the shop couldn't be completed by no fault of the shopper's (the location they were supposed to visit is closed, the shop was posted in error and got cancelled, dangerous weather/circumstances make the shop inaccessible/hazardous to do, etc).

Thanks. Ill keep that in mind. This shop was cancelled basically the apt complex NEVER answered the phone. So i couldn't complete the shop. That was over a week ago. Should instill see if the MSP would be willing.