I did two... both schedulers told me I could listen to my calls to make sure they worked (in the future I could find where to do that in my own w/o asking them). However they say there is a box to click in the survey. That is not the case unless I'm blind. Can anyone please help me tonight?

Nikole

I also wonder this- I researched it extensively and could not figure out where that was?

Just as an FYI:

I do recorded calls all the time. I haven't had any luck getting some from this platform but I do recorded calls every week....

Even though the MSCs often let you record your phone calls, I use an old I-phone to record it independently. I then airdrop it to my MAC and put it into a folder on my desktop along with any receipts and photos I take during performing the shop.

By doing this, you aren't reliant upon the website. It also gives you a "back up". Lets say that the phone call or interaction doesn't have to be recorded. And when you file your shop, the client who hired the MSC says that the shopper is lying. Having that I-phone recording of the on-site interaction is a great lifeboat. It also helps you with your timings--like "how long did it take to get your food after ordering it?" You don't need to look at your watch...you've got a recording.