Whom do I talk to, to suggest changing the mystery shopping item to inquire? There is one shop that constantly asks for the same scenario for a shopper to ask about. It is hard to mask the status of being a mystery shopper if you live in a small town and run into possibly the same staff members at the store if you do multiple visits because they would probably think “Didn’t you ask about that item already the last time I saw you?”

Hi Erica,

Definitely the MSP that posted the shop - that sort of feedback and suggestion is exactly what can help improve the entire process, so I'm sure they'll appreciate it :)