Hi Tiana,

iSecretShop is the software platform and job board for shops. You can open a ticket for technical support, but iSecretShop staff cannot help you with assignment specific questions/issues (scheduling, editing, payment, etc) because the shops are the responsibility of the Mystery Shopping Providers which post them.

The Mystery Shopping Provider that posted the shop is the only party that can help with any questions or concerns regarding that. The MSP's contact information is listed everywhere you see information about the shop - on the instructions, email notifications, etc. You can find their contact phone number there too.

Ultimately, all decisions regarding the shops they post are theirs to make, including approving or declining them, suspending you from doing more of their shops, etc. Most MSPs are very reasonable when it comes to this, and try their best to work with shoppers to get the best possible solution.

If the specific MSP you're having problems with is not so cooperative, if all discussion and conversations yeald no results, the only alternative would be to look towards other MSPs for shops.

Thanks for asking!

And there are PLENTY of MSP's out there. I just found a list of nearly 100 from a trustworthy source.