I have had a heck of a time getting support from Ellis. They never seem to respond to emails within a timely manner.

Am I the only one who finds them frustrating?

Ellis is a fantastic company, but does not use iSS, so you may not find much feedback here.... They are generally very good about responding within 24 hours if you use their envelope icon on your shop log.

I've done enough work for them, I might be able to answer a question about how something works....

I am not sure if this got better for you. I love Ellis and I have always received quick responses from my schedulers!

What is ELLIS and what kind of shops and where do they assign?

Katrina _15252313907289 @ May 13, 2018 8:33:34 AM

I am not sure if this got better for you. I love Ellis and I have always received quick responses from my schedulers!

Ellis (EPMS) is a company that specializes in apartment shops.They are not on ISS, so you will not learn much about them here.You can try the Mystery Shop Forum.

New MSP are being added all of the time. Perhaps Ellis will consider isecretshop as one of their platforms to get new shoppers. As of now, I do not see them listed, There are other clients and MSP on iss that does home shops. Hope this follow up helps.

It depends upon the scheduler with Ellis, as to how quickly you may receive a reply. Some are only available by email, I have noticed. Also, you may have better luck by selecting the envelope for "contact scheduler" within their platform, and inside the specific apartment shop info. Replying back to the email does not always work. Most of the time the email actually states to not reply back via email. Not sure if that helps. I have shopped for EPMS on and off for a few years now.