When I log onto the app the msg 'error loading location' pops up. Because of this I cannot see any shops that may be available.

Please help...

Does the app have permission to use your location? With an iPhone you can check under Settings > iSecretShop > Location.

Are you using an iPhone or Android?

Hi Connie

If you are using an iOS (Apple) device do the following:

Press the Settings app

Press on Privacy

Make sure you have Location Services is on.

Press on Location Services

In the list make sure iSecretShop has a While Using or Always assigned.

If you are using an Android (most all other) device do the following:

Swipe down from the top to get the device settings

Press on the gray gear wheel on the top right corner to active settings

Scroll down to the Personal section

Press on Location

Make sure Location is turned on.

Now start the iSS app and see if you get the same message again. The iSS app, like so many these days, wants to know where you are so that it can serve you the assignments close to you. It makes no sense to serve you a shop in New York City, if you live in San Francisco. This is good. But then again if you are concerned about your privacy then you may not want location services turned on, and thus you will be served less than accurate assignments. It's a trade off.

Hope this helps.

I have the same issue with Android phone app. The steps suggested don't help, and permissions are fine on my phone. It's no big deal, just a minor annoyance, but figured I'd let somebody know it's happening to others also.