How do you know what each badge means/stands for? I've tried to search the site but can't work it out. I only use one company who has just started working on this site and it's very different from how they used to work. I was used to getting feedback and they used poor, satisfactory, good and excellent to score us. It's frustrating not knowing!

Hello. This thread has information about the badges. https://www.secretshopforum.com/thread/1/2/205/the-badge-system

Thank you, it was very helpful.