I can't believe it. I done one who and never got paid for it. Then got really sick so I told them how sick I am. Then I got unassigned and was given negative points cuz of how sick I am. This is messed up.

Hi Keziah,

I'm struggling to understand what you mean by your second sentence. Are you saying you have done a shop for the same company in the past and were never paid for that one in addition to the missed shop or that it was a two part shop or that you did the shop but became too ill to submit a report on time? I'm sorry, I just want to make sure I understand so I can potentially provide a helpful answer.

I'll try to take a stab at being helpful anyway. First, when anything at all happens that will prevent you from performing the shop or the report within the scheduled time make sure you reach out to the scheduler. Their information can be found in the shop description and in the messages you are sent confirming your acceptance. They will be able to reschedule you or tell you how to proceed. I'm not sure if they allow an extension on a report since they generally want it very fresh on your mind but it never hurts to ask! Second, unfortunately things do happen that there is no work around for and you end up being unassigned or missing an assignment. When this happens, you can again reach out to the scheduler to discuss your points. If you feel negative points were unwarranted you can request that they be reversed or altered but it is up to their discretion. You can find more information on this in the ISS Prep certifications tab on your homepage, I found it easier to navigate on the computer than on my phone.

In the mean time, just keep doing shops and submitting reports to earn points back. One negative incident will not ruin your mystery shopper career, keep your chin up!