Michael_15527186436033
4 years 0 Michael_15527186436033 27
Is there a "Cap" on the number of visits you can do in one day?

It is going to depend on the specifics. Also, you might try different MSP's outside of ISS to see if they have any shops to where you are going. You could try contacting the scheduler to see if they will allow you to do more.

Michael_15527186436033
4 years 0 Michael_15527186436033 27
Obvious Mystery Shopper

I try to avoid the ones where I would be obvious. I do the ones that I feel comfortable doing too.

Michael_15527186436033
4 years (Edited 4 years) +1 Michael_15527186436033 27
Weird Response From MSP

Hi,


I was just wondering if any of you have gotten any weird responses from MSP's. The reason that I am asking is because I had done a couple of shops at 2 different locations of the same restaurant chain. The MSP for these 2 shops came up with weird responses to my reports like I had not provided things in my report which I actually had in my report along with them wanting me to change my answers to their questions even though I had accurately answered the questions the first time around. Through the e-mail exchanges with this MSP, I sensed they didn't want to use my reports for whatever reason without having to tell me what the actual reason was. I haven't had problems with this MSP before but I am really hesitant to do any future shops since I am already on a limited income and cannot afford to be going and spending money that I am not going to get reimbursed for. It was like playing 20 more questions with them even though I had done these shops before for them and I didn't have any issues with those reports.


Anyone have weird experiences like this?


I wanted to follow up on my previous comment especially since no one else has commented. After my jobs were rejected, the jobs were advertised again with people taking them up only to see them advertised again. I suspect that the people who did them after me ran into similar issues that I did. I am not sure what was going on. Like I said, I had not had any previous problem doing these shops and had filled out the questions correctly. I was just wondering if any of you have had issues with any MSP wanting you to change answers or lie just so whoever looks good.

Michael_15527186436033
4 years +1 Michael_15527186436033 27
Shops sent back for revision, no revision needed

The whole situation was weird. I think the MSP thought I had made a mistake even though I had not. I did get paid for one of the shops. I wasn't paid for the other shop because I was unable to do it due to time constraints because their wasn't any employee to help me in a reasonable time period which I explained to the MSP.

Michael_15527186436033
4 years +2 Michael_15527186436033 27
Weird Response From MSP

Hi Ivan,


They said that I had not put in information about the associates description which I had put into my report. The employee descriptions are actual questions in the report which I clearly had answered. Also, they ask if the associates used a certain phrase. In one shop, the associate used the phrase so I answered yes. The second shop, the associate did not use the phrase so I answered no but I was told to change the answer to yes which I refused to do because the associate had not used the phrase. Both shops were rejected because they said I had not given them the information they needed which sounds to me more or less the information they wanted to hear and not what actually happened.


The MSP contacted my for more clarification but it ended up being more like 20 questions to where one question led to 20 more. I had followed the guidelines and had been clear in my report and in my answers but there wasn't any satisfaction with the scheduler. Unfortunately, I got to the point to where I told the scheduler to reject my shops since nothing was going to make her happy. Obviously, the people after me ended up have issues with the scheduler since their shops got rejected too.


I have never had any issue like this before. I know that every once in awhile, an MSP will contact me for clarification on something to where I am able to clarify things for them but it has never turned into 20 questions or adding things to my report that are already there. I am definitely not doing anymore work with this scheduler. I still do work for the same company and I haven't had any issues with the other schedulers there either. It's just this one scheduler there.

Michael_15527186436033
4 years +1 Michael_15527186436033 27
Shops sent back for revision, no revision needed

I had put in the fact that I had waited behind a customer that had a big order and that there were other customers waiting in line too. I put this information in my report and it got rejected even though I was there but was not able to do it since this location had only one employee for the printing section which is where I was to collect some pricing information.

Michael_15527186436033
4 years +1 Michael_15527186436033 27
No payment after 60 days what to do?

Hi,


Payment can vary among MSP's. I know 45 to 60 days after the shop is fairly typical but not something that is set in stone. I have been paid a little before the 45 day mark and a little after the 60 day mark. Something you can do is to check it agreement to see what the individual MSP's payment policy. Also, you could contact the scheduler for further help too.