Hi Candida,
Here is how the system works, roughly speaking:
-Once you log into iSecretShop, go to the "Available Shops" page (or "Web & Telephone" page for shops done from home), and browse the shops that are posted.
-When you see the one you are interested in, you click "View Details" and it will open a pop-up window with all the information on the shop.
-Then, you can either self-assign that shop, or click "Request shop" to submit a request for a specific date. The schedulers are frequently reviewing these requests, so it should be approved soon.
*If you are prompted to sign the iSecretShop Terms of Use or the Mystery Shopping Provider's contract first, you can do so on the "Provider Contracts and Policies" page.
-Once you have a shop assigned to you, you can always view it on the "Assigned Shops" page - there you can see all shops you have assigned, and can click "Complete Shop" on any of them to see the full shop information, the shop instructions, the questions, or/and fill out the shop report.
-If you have any questions about a particular shop, you can always contact the MSP that posted it, and their schedulers/editors will be happy to help.
-When you are done filling out the shop report - you click "Finalize Shop" to submit it - it will be reviewed by editors and either approved, or returned to you for additional information (if so, it will appear back in your "Assigned Shops" page).
-After the shop is approved, you can communicate with the MSP regarding your payment for that shop.
I also advise going to iSSprep.com and doing courses like "iSS 101" and "iSS 102" - these will not only provide you with additional knowledge, but will also grant you shopper points, boosting your rank rather quickly.
I hope this helps!
Hello,
When you login to your profile on iSecretShop, go to Extended Profile, scroll down to the question: "What languages do you speak fluently?" and make sure that English is selected. I believe that should take care of it.
Cheers!
Hello,
Some MSPs in the iSecretShop system require you to fill out and send a W-9 form, while others don't. You can find information about this on the IC agreemnt (MSP contract) for each MSP. Additionally, you cna simply email the MSP whose shops you plan on completing, and ask them if they require a W-9 or not.
I hope this helps!
The new version of the app was months in the making, and when it originally rolled out, a few bugs were discovered - however, within a couple of weeks, a few updates were released which took care of the issues.
If you guys notice anything else or get any issues - feel free to open a support ticket and the devs know.
Cheers!
Hi Tammy,
The one MSP one iSecretShop which does have (a LOT of) shops in Canada is Intouch Insight - so I advise checking them out.
Cheers!
Hi Julie,
That depends on the assignment and the client's needs. Some shops are posted every week, some every month, and some can be available quarterly, yearly, or even have custom periods. Some assignments may only be available one time.
Your best bet is to reach out to the MSP that posted the assignment, and to ask their schedulers - they can give you the most reliable information.
Cheers!
Hi Jessica, and welcome!
You can find some advice to help get you started, on the following thread: https://www.secretshopforum.com/thread/1/2/94/pro-tips-for-those-who-want-to-be-the-best-shoppers#post528
As for the shop availability, I recommend reaching out to the MSP that posted the shop, and asking their schedulers - they have the ability to manually override the scheduling rules/limitations if appropriate.
I hope this helps!
That is so great to hear!
Hi Joni,
Are you seeing your badges now? It appears you have quite a few :)
Elizabeth, for the Parking shop, you should reach out to the MSP that posted it and make sure that it was set up to award the Parking badge. As for the Weekly Leaderboard badge, I suggest opening a support ticket to have the iSS support check on that for you.