Hi Tatiana,
By "credentials" I was referring to your username (email address) and password. You can enter them on the home page of www.iSSprep.com.
Hi Steven,
Regarding the "search distance" filter, it is currently only available on the website, and the idea of adding it to the app was brought to the iSS management a couple of times already, and is being considered.
As for the "current location", based on the GPS position of the phone, that option is already there, and if I'm not wrong, it's the default setting on the Available Shops page on the app (it's the "Near Me" setting), although it does require that your phone's Location Services are On, and that the app has the required permissions to access the phone's location.
Cheers!
Hi Katherine,
I would suggest asking the editors for more specific instructions on what exactly is needed - while it might take a while for editors to put together a big list of questions/inquiries they want answered, it's still the best to know exactly what information they're looking for, so you'd know exactly what to provide.
Most editors get paid by the shop they review, or by the hour but they have performance quotas they need to meet, so there's nothing in the world that an editor would rather do than just open a report, read it, and approve it right away with no changes - so, if they're sending it back, it's cause they have to.
It's not uncommon that a part of the asked question gets overlooked (due to the way a question was formulated, or the length and content of the question, or some specific client expectation) and when editors start sending the shop back and the shopper starts re-submitting it without providing that specific info, misunderstandings occur - shoppers think the editors are just being unreasonable, and editors think the shopper is ignoring them. The cure for this is just being aware of what exactly is required.
Hi Daniela,
More badges do not open up new shops - though they do make you stand out, and make your shop requests more likely to be accepted. You can find more info on the whole badge system here:
https://www.secretshopforum.com/thread/1/2/205/the-badge-system#post1125
Ian, the Available Shops page will be default show you all shops that you can do, regardless of your level/previous experience - so new shops don't get "unlocked" with new levels. Leveling up might however increase your chances of getting your shop requests approved by schedulers, or in some cases, it might let you bypass your self-assign limit and grab some shops without having to request them.
I'm not sure how many hotel stay shops are still available, in light of the current pandemic - but I'm sure there will be many once the lockdowns stop.
Hi guys, here are some of the most common reasons for an unpaid payment:
1) Shop completed too recently - not scheduled until the next payment cycle.
2) No Paypal address on file in your Extended Profile
3) Independent Contractor Agreement not signed for the MSP
4) iSecretShop Terms of Use (TOUs) not signed
If you did sign the IC agreement and TOUs, if your Paypal email is listed and accurate, and if the Payment Policy indicates you should have been paid by now, the only thing to do is to keep trying to reach the MSP. Here are some email addresses for Service Measure you can try:
info@servicemeasure.com, agents@servicemeasure.com, accounts@servicemeasure.com
You can also try calling at 0141 255 2344.
I hope this helps!
Hi James, iSecretShop does indeed have a referral program!
If you know anyone who would benefit from - and enjoy - mystery shopping, you can refer them using the Recruiting link on the isecretshop.com page (Log In to isecretshop.com and at the top of the page, you will see a link that says "Refer Friends!"). When they register using your link, you will earn points towards the next rank of your Recruiter Badge.
Cheers!
I'm a year late to reply, but better late than never :)
- Yes, you can talk to someone who works for iSS - the number is 888-563-4111. Phone operators may not always be available, so it's usually a better option to open a support ticket (or send an email at agentsupport@isecretshop.com) and explain the issue/question in writing.
- That is so great to hear!
- iSS does like you - and all other shoppers :) iSS doesn't post shops, nor pay shoppers, nor manually award or take away points for any assignment-specific reason. iSS is just the software platform where shops are posted and reports filled in. As Crystal said - you get points whenever your shop is approved (same number of points for every shop, 20 points currently). You don't lose points when a shop is sent back to you as "Incomplete", but you do lose them when it the report is Declined, or when the shop is Cancelled before being done (-30 points in both cases). Points are lost every time a shop is cancelled or declined regardless of the reason. This system is in place to ensure the Mystery Shopping Providers that the shops they posted will be done when they are scheduled to be done, and to encourage shoppers to do their shops on the scheduled date and according to guidelines. The MSP that posts a shops is responsible for that shop, so if you believe you shouldn't have lost points for a cancellation or a decline, they have the ability to restore your points if they deem it appropriate.
Cheers!